Last Updated: 01 July 2024

At Digital Depot LLC (“we,” “us,” or “our”), we strive to deliver exceptional digital marketing services, including Email Marketing, SEO Management, Content Writing, Business Strategy, Media Management, and Product Management. This Refund Policy outlines the terms under which refunds may be issued and applies to all transactions conducted through our website (https://digitaldepot.us.com) or via direct agreements. By engaging with our services, you agree to adhere to this policy.

1. Scope of Policy

This policy governs refunds for services provided by Digital Depot LLC. It does not cover third-party fees (e.g., software subscriptions, ad spend, or platform costs) unless explicitly stated in a written agreement.

2. Refund Eligibility

2.1 One-Time Projects

  • No Refunds After Delivery: Once a service (e.g., Content Writing, Business Strategy) is completed and delivered, no refunds will be issued.
  • Partial Refunds: If a project is canceled before completion, refunds for unused portions may be considered at our discretion, minus costs for work already performed.

2.2 Recurring Services

  • Monthly Subscriptions (e.g., SEO Management, Email Marketing):
    • Refunds are not provided for services already rendered during a billing cycle.
    • If canceled mid-cycle, you may request a prorated refund for the unused portion of the month, provided cancellation follows Section 5.

2.3 Exceptions

Refunds may be issued in the following cases:

  • Non-Delivery: Failure to provide agreed-upon services due to unforeseen circumstances on our part.
  • Material Breach: If we fail to meet deliverables outlined in a Statement of Work (SOW) or contract.
  • Technical Errors: Duplicate charges or processing mistakes.

3. Non-Refundable Situations

No refunds will be granted for:

  • Services already performed or deliverables approved by the client.
  • Third-party costs (e.g., advertising budgets, software licenses).
  • Change of mind or business circumstances.
  • Delays caused by the client (e.g., late content submission, unresponsive communication).

4. Refund Request Process

4.1 How to Request

Submit a written refund request via email to [Insert Email] within 7 days of the issue arising. Include:

  • Invoice number and transaction details.
  • Detailed reason for the request.
  • Supporting documentation (if applicable).

4.2 Review & Resolution

  • We will review your request within 10 business days and notify you of the decision.
  • Approved refunds will be processed to the original payment method within 14 business days.

5. Cancellations

  • Recurring Services: Require 30 days’ written notice before the next billing cycle. No refunds for prior billing periods.
  • Termination for Cause: We reserve the right to terminate services for non-payment, breaches of our Terms of Service, or fraudulent activity. Refunds in such cases are issued only for services not yet rendered.

6. Chargebacks & Disputes

  • Unauthorized chargebacks or disputes filed without prior communication with us may result in account suspension, legal action, or referral to collections.
  • We reserve the right to challenge unjustified chargebacks by providing evidence of service delivery or client approval.

7. Amendments

We may update this policy at any time. Continued use of our services after changes constitutes acceptance.

8. Contact Us

For refund requests or questions, contact:
Digital Depot LLC
Email: [email protected]
Phone: +1 (307) 434-9118
Address: 30 N Gould St, Sheridan, WY 82801

Acknowledgment
By using our services, you confirm that you have read, understood, and agreed to this Refund Policy.